EDI

Shifting from a few bulk orders to thousands of small package shipments becomes cost efficient because EDI is 100% covered — no matter how many orders you have.

Order Management

Transitioning from manual steps to autonomous processes will increase your capacity for more, accurate orders — all without having to hire additional staff.

Warehouse Management

Using OPAL empowers you to accurately represent inventory across multiple sales channels — preventing overselling and underselling of products.

Shipping

Pick, pack, and ship. It’s only 8 seconds to generate drop ship orders.

What problem(s) did you face before working with OPAL?

We were experiencing significant bottlenecks related to processing Wayfair orders. Prior to OPAL, we were required to manually process each order in the extranet and print out labels separately for each order. In addition, we did not have a good way to get accurate inventory information to Wayfair (we needed specific logic to take into account on hand quantities, allocated quantities, BOM sub-components, etc.).

What made OPAL a good fit for you?

OPAL is extremely customizable, so we were able to make changes to meet the specific needs of our business – both from an order processing perspective and from an inventory reporting perspective.

What results have you achieved by using OPAL?

We have been able to dramatically cut down the amount of time it takes to process each order for Wayfair. Before, we were processing orders on the Wayfair extranet, now we are clicking a single button to batch all orders together and print all labels at the same time. This has allowed us to increase our number of orders processed daily by three fold….all while keeping the same staff that we had prior to OPAL. In addition, we are now reporting much more accurate inventory values due to the fact that we have customized our inventory feed being sent out, which takes into account allocations and raw materials inventory.

What would you say to someone else who is
considering OPAL?

I would highly recommend OPAL. I would tell the person to make sure that they have a clear understanding of how their entire business process works and where the bottlenecks and issues are. From there, you can focus the attention of OPAL on those key areas and automate where necessary in order to provide a clear ROI.